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Troubleshooting XenDesktop Launch Issues ~ This article covers troubleshooting issues encountered when users attempt and fail to connect to XenDesktop virtual desktops These issues are identified using the event log messages produced in the Desktop Delivery Controller DDC device
Troubleshoot user issues ~ Scout offers the ability to securely upload the data to the CIS platform to assist Citrix Technical Support on troubleshooting Citrix Technical Support uses the CIS platform to reduce the time to resolve customerreported issues Scout is installed with XenApp or XenDesktop components Depending on the version of Windows Scout appears in the
Troubleshoot applications ~ Typical use cases for applicationbased troubleshooting are in the healthcare sector where employees share application licenses There you must end idle sessions and application instances to purge the XenApp and XenDesktop environment to reconfigure poorly performing servers or to maintain and upgrade applications
Citrix Issues and Solutions XenApp and XenDesktop ~ The goal of our Citrix XenApp Troubleshooting and Citrix XenDesktop Troubleshooting engagements is to provide you with objective evidence that identifies the root causes of performance issues and remediation actions you can implement to resolve and prevent these issues in the future
XenDesktop 715 Local Host Cache troubleshooting ~ Orphaned SID means that user account configured in application or application group has been deleted in Active Directory but is still assigned in XenDesktop database When you remove an orphaned SIDs LHC import is completed successfully and error in the event log is no longer displayed Troubleshooting Corrective actions – short track
Troubleshooting Citrix XenDesktop XenApp 7x Read this ~ Citrix Scout As of XenDesktop and XenApp 75 Citrix Scout is installed by default It is a powerful tool that combines or aggregates a bunch of the individual tools discussed throughout this article For example CDF Control is build into Scout as well and so is XDPing it also allows you to enable service logging for most of the primary
Troubleshoot machines ~ Click the Failure Reason of a failed machine to get a detailed description of the failure and actions recommended to troubleshoot the failure The failure reasons and the recommended actions for machine and connection failures are available in the Citrix Director 712 Failure Reasons Troubleshooting Guide
Diagnose user logon issues Citrix Docs ~ Install Citrix User Profile Manager and Citrix User Profile Manager WMI Plugin on the VDA Ensure that the Citrix Profile Management Service is running For XenApp and XenDesktop Sites 715 and earlier disable the GPO setting Do not process the legacy run list Audit process tracking must be enabled for Interactive Session drilldown
Troubleshooting Virtual Desktop Agent ~ Summary This article contains information about troubleshooting Virtual Desktop Agent Registration with Controllers in XenDesktop Background The Desktop Delivery Controller DDC relies upon a software component installed upon each Virtual Desktop Machine VDM the Virtual Desktop Agent VDA being in communication with one of the controllers in your XenDesktop farm
Troubleshooting Virtual Desktop Agent ~ The Citrix Desktop Service failed to register with any delivery controller The service retries registering with controllers in approximately 8 seconds Please ensure that at least one delivery controller is available for Virtual Desktop Agents to register with Refer CTX117248 for further information
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